Sunday, 31 August 2008

TIFF'08 Pre-Fest Vlog#2 - Picking Up Your Pass Order


Here is my TIFF'08 pre-fest Vlog#2. Discussed is the advance order process, pick up, exchanges, single ticket purchases and more random festival insights

Note from Vlog: When I say "exchange" this includes making selections for if you have any leftover tickets on your pass. For example, if you only got 18 of your 20 picks you can "exchange" the last 2 at the times I say "exchange".

Important Dates:

Monday September 1, 2008 10AM:
Processed advance orders are available for pick up at the Festival Box Office at the Toronto Life Square at Yonge & Dundas. Bring your pick up voucher and any/all things noted in the Vlog.

Wednesday September 3, 2008 at 7AM:
Single tickets for non -Premium screenings go on sale at Festival Box Offices at Toronto Life Square at Yonge & Dundas, Manulife Centre and Roy Thomson Hall. These three box office accept cash, debit and Visa.

Update: Want to know more about the pick up process? Check out this post at TIFF Talk for a detailed description. Also check out their link to TIFF Reviews forum where people have posted screenings they did not get into through the advance lottery process - this is great information to have for planning your back up selections.

Schedule Changes:
Here are the details about the changes to screenings. This was copy/pasted from the email send from Customer Service:

"Important information about schedule changes.

Due to circumstances beyond our control, several screenings listed in the Official Film Schedule and the Order Book have schedule changes, which may have affected our ability to fully process your order.
We apologize for the inconvenience. If your order has been affected, you will be able to make substitutions when you pick up your order. Please note the following changes:

Saturday Sept 6 at Varsity 8
Screening has been cancelled

Wednesday Sept 10 at Ryerson
Correct start time is 3:15pm

Friday Sept 12 at Scotiabank 4
Correct start time is 11:45am

Friday Sept 12 at Varsity 8
Screening has been cancelled

Friday Sept 12 at AMC 3
Correct start time is 8:15pm

Saturday Sept 13 at Varsity 2
MESRINE is not playing at 6:45pm
(as listed in the Official Film Schedule calendar)
Correct title for this slot is

Title changes:

Due to unforeseen circumstances, there will be only one screening of PARIS, NOT FRANCE: Tuesday, Sept. 9, 6pm, Ryerson.

An additional public screening of LYMELIFE will replace the second public screening of PARIS, NOT FRANCE: Thursday, Sept. 11, 3pm, Ryerson. An additional public screening of LOVELY, STILL will replace
the third public screening of PARIS, NOT FRANCE: Saturday, Sept. 13, 5:45pm, AMC 2."

As always, check the official TIFF'08 site for all information on policies, procedures and up to date inforamtion.

The Toronto International Film Festival 2008 runs from September 4-13/08 in Toronto, Ontario, Canada.


Jamie said...

I'm totally loving the vlogging! Thanks for the handy-dandy tips for ticket pickup and exchange!

Paul said...

I have *1* comment about the vlogs... although not built into blogspot... any chance at youtubing the vlogs? Very much portable device friendly :)

Shannon the Movie Moxie said...

Ah, but Youtubing means others could embed the vlogs.

Tessa said...

hi shannon! i am a first time tiff goer and i'm a little more than stressed about the package-pickup-ticket situation. i live in ottawa so it was impossible for me to come earlier to toronto to do the whole pickup film selection thing. so i was wondering if you knew if i am still able to do all those things at the box office on the 3rd???? (and yes i am aware that the line ups will be horrendous that day, but its my only option). i'm somewhat desperate for information especially since the tiff phone # is not available until after labour day. please let me know as soon as you can. thanks!

Shannon the Movie Moxie said...

Tessa -
I'm not entirely sure what your question is. Have you purchased a pass or are you looking for single tickets?

If you pre-purchased a package/pass (festival pass, day pass, 10 or 30 ticket pass, etc) they were available for pick up on August 26/08 and everyone had until August 29/08 at 1pm to submit their selections. If you didn't pick it up yet there is nothing that says you can't pick it up tomorrow although I'm sure the wait will be long. If that is the case head to the Yonge and Dundas Box Office on Sept 1 (they open at 10am) and explain what you need to a staff member to obtain the information on what to do next.

There is also an out of town package, but you would likely have received notification on how that works.

Info on package pick up/drop off/pick up for packages an out of town is noted here:

or here:

If you are looking for single tickets (i.e. you just want to buy tickets to specific films), there are 2 types:

Premium tickets (screenings at Roy Thomson Hall and Elgin 'Visa' Screening Room) are on sale now at

Single tickets for all other films will go on sale Wednesday September 3, 2008 at 7am at all three box offices as well as online.

I hope that information helps!

Sacred Suzie said...

I'm totally loving the vlogging too Shannon! You are so helpful to this process and have great insight that will make a difference for those who are able to go to the festival.

Shannon the Movie Moxie said...

Thanks Suzie! In a way I'm wondering what it is like down there right now. But TIFF Talk to twittering updates, looks like you can't go to exchange line without vouchers this year.

Anonymous said...

For up to the moment updates of the line on Monday Sept 1/08 check out TIFF Talk's Tweets:

- Shannon the Movie Moxie

Tessa said...

ok thanks shannon! i have a pre-purchased pass so i am really hoping that i will still be able to go in the next day or two.

Shannon the Movie Moxie said...

Good luck Tessa! I hope you get the films you are looking for.

Update on the line at Labour Day:
"When you get to front of line (to pick up order) on street, you will get a ticket. can't line up upstairs (to do exchanges) without it."

-thanks to TIFF Talk Tweets!

I think it's good that they changed this process this year.

Polly said...

Congrats on getting all your picks! And adding to the thanks for the tips!

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